TERMS & CONDITIONS
Clear expectations. A good working relationship.
Working together should feel straightforward. These terms explain how I deliver my services, what we each need to do, and how we handle the practical details along the way.
Last updated: October 2026
The essentials
Before we start, we’ll agree on the work, fees and timing in writing. Your proposal or service agreement sets out the details specific to you, and these terms provide the general framework.
If anything is unclear, please ask. I’m happy to talk it through.
01 Who these terms apply to
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These terms apply to marketing and operational support services provided by Cornerstone Concepts Limited, trading as Just Maddie (“I”, “me” or “Just Maddie”), to the client named in the proposal or service agreement (“you”). Before you engage my services, I will provide these terms or a link to them. You accept them when you accept the proposal or service agreement in writing, including by email. Your accepted proposal or service agreement, together with these terms, forms our agreement. If there is a conflict, the specific terms in your accepted proposal or service agreement take priority. Simply browsing my website does not create a paid service agreement.
02 What services are included?
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My services may include: Marketing strategy and planning.Outsourced marketing support. Organic social media content and scheduling.Paid advertising setup, management and reporting. Content creation and user-generated content (UGC). Email marketing and customer journeys. Marketing systems, automation and operational support. Digital marketing consulting. Before work begins, we’ll agree in writing on the scope, deliverables or hours, fees, responsibilities and expected timing. Only the work included in that agreement is covered. Any ongoing maintenance, monitoring or support must be specifically included or agreed separately.
03 Monthly support and allocated hours
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Where you book monthly support, your agreement will specify the number of hours, the monthly fee and the priorities we will work towards. Time spent on your account may include planning, research, meetings, communication, setup, implementation, reporting and administration directly related to your work. Unless agreed otherwise in writing, unused hours do not roll over. This arrangement reserves time for your business each month. If I cannot provide the agreed hours for reasons within my control, we will arrange a suitable rollover, credit or refund for the affected time. I will let you know if the requested work is likely to exceed your allocation. Extra hours or additional work require your written approval of the cost before I proceed. Any change to your monthly hours or rate must be agreed in writing before it takes effect.
04 Fees, invoices and payment
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All fees are in New Zealand dollars unless stated otherwise. Your quote or proposal will clearly state whether GST applies and whether it is included. Your proposal or service agreement will specify payment dates and any upfront payment, onboarding fee or monthly payment required. Where an upfront payment is agreed, work starts once that payment and the necessary information and access have been received. Please raise any invoice query promptly so we can work through it. Any undisputed amount remains payable by its due date. If an undisputed payment is overdue, I will contact you and give at least five working days’ written notice before pausing the affected services. A pause may affect delivery dates and campaign activity. Final deliverables may be withheld until the related undisputed fees are paid. This does not give me ownership of, or a right to withhold, your existing accounts, data or materials.
05 Advertising budgets and other costs
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My service fees are separate from advertising spend unless your proposal expressly states otherwise. Other costs may include software subscriptions, website hosting, domains, stock images, music licences, printing or external production. I will obtain your written approval before committing you to additional costs. Where practical, advertising and software providers will bill you directly through accounts you own. You are responsible for keeping the required payment methods active. I will manage advertising within the budget and authority we agree. Changes to the agreed budget require your approval. Any refunds or credits from third-party providers are subject to their terms. This does not remove my responsibility for my own actions or obligations.
06 What I need from you
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You agree to: Provide accurate information and a clear brief. Supply materials, feedback and approvals within agreed timeframes. Provide the platform access needed to complete the work. Ensure you have permission to use the materials, contact lists and other information you supply. Identify any industry requirements, restrictions or mandatory wording relevant to your business. Nominate someone authorised to approve work and spending. Communicate respectfully. Please use platform invitations or partner access where available instead of sharing personal passwords. If missing information, access or approvals affect delivery, I will explain the impact and agree on revised priorities or timing with you. Any additional cost requires approval.
07 Approvals, revisions and scope changes
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Your proposal will specify the included revisions or how revision time is charged. If this has not been specified, we will agree it before the relevant work begins. Please consolidate feedback where possible and check factual details, prices, offers, links and business claims before approving content. I will obtain approval before publishing or launching work unless you have given me written authority to act within an agreed plan. Silence does not count as approval. If you request a new direction, extra deliverables or changes to previously approved work, I will explain any effect on fees and timing before proceeding. Corrections needed because my work does not meet the agreed brief will not be treated as chargeable scope changes. Your approval does not remove my obligation to use reasonable care and skill.
08 Timing and circumstances outside our control
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We will agree on expected delivery dates and identify any essential deadlines. If a delay arises, the affected party will notify the other promptly. We will take reasonable steps to reduce the impact and agree on an updated schedule. Neither party is responsible for a failure caused by an event reasonably outside its control, to the extent that event prevents performance. This does not excuse payment for services already delivered. If the interruption continues for more than 30 days, either party may end the affected work in writing. Fees and refunds will be reconciled under the cancellation provisions below.
09 Results and professional care
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I will provide my services with reasonable care and skill. I bring experience, planning and care to every project, but I cannot promise a particular number of leads, sales, enquiries, followers or a specific return on advertising spend. Results depend on factors such as your offer, pricing, website, sales follow-up, competition, market conditions, budget and platform behaviour. Forecasts and targets are estimates, not guarantees. Reporting may also be affected by tracking limitations and the information available from third-party platforms. This section does not limit any express commitments in our agreement or rights that cannot lawfully be excluded.
10 Accounts and third-party platforms
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Your business should retain ownership and administrator access to its own advertising accounts, website, domains, contact databases and other business platforms. I will use the access reasonably needed to deliver the agreed services. New client accounts should be created in your business’s name wherever practical. Third-party platforms have their own terms, fees and policies. They may change features, reject advertising, suspend accounts or experience outages. I cannot guarantee their availability or decisions. However, I remain responsible for using reasonable care and skill in the work I perform on those platforms. Troubleshooting or recovery work outside the agreed scope will be discussed and priced before proceeding.
11 Ownership and use of the work
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You retain ownership of the materials, accounts and data you provide. Your proposal will identify the final deliverables and any agreed ownership transfer. Unless it says otherwise, once the related fees are paid, I grant you a perpetual, non-exclusive licence to use, reproduce and adapt the final deliverables for your business, including through another service provider acting on your behalf. I retain ownership of my pre-existing templates, tools, methods and reusable materials. Where these are incorporated into a final deliverable, the licence above allows you to use them as part of that deliverable. Third-party materials, including fonts, stock images, music and software, remain subject to their own licences. Editable source files, raw footage, unused concepts and working files are included only where expressly agreed. Any special usage rights for UGC, appearances, voices, paid advertising or creator content must be specified in the proposal.
12 Portfolio use and testimonials
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I will ask for your written permission before using your business name, logo, work, results or testimonial in my portfolio, case studies or promotional content. Permission to deliver work for your business does not automatically give me permission to publish confidential information or performance data.
13 Confidentiality and privacy
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Both parties will keep the other’s confidential business information private and use it only for the agreed work. Information may be shared with people who need it to support that work, provided appropriate confidentiality obligations apply, or where disclosure is legally required. This does not cover information that is already public through no breach of our agreement, was independently developed or was lawfully obtained elsewhere. I will handle personal information in accordance with applicable privacy obligations and my Privacy Policy. Where I access your customers’ information, we will agree on the permitted use, access and any storage or transfer arrangements. I will not use your customer information to market my own business. I will notify you promptly if I become aware of unauthorised access to client information in my care and cooperate with the response.
14 Ending or pausing our work
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Unless your proposal states otherwise, either party may end ongoing monthly support by giving 30 calendar days’ written notice. During the notice period, agreed services and fees continue, unless we agree on an earlier finish. Fees will be adjusted proportionately where the agreed end date falls partway through a billing period. For a one-off project, you may cancel by giving written notice. You will be charged for work completed and reasonable, pre-approved costs that cannot be recovered, without double charging. If either party materially breaches the agreement, the other may give written notice explaining the breach and allow 10 working days to resolve it. If it is not resolved, the affected agreement may be ended. Work may be paused immediately where reasonably necessary to address unlawful instructions, a security risk or serious abusive conduct. I will explain the reason and next steps promptly. Any request to pause monthly support must be agreed in writing, including its effect on fees, reserved time and restart dates.
15 Refunds and handover
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If work ends early, I will reconcile payments against the services delivered and any amounts properly payable under our agreement. Any prepaid amount remaining after that reconciliation will be refunded. You will not automatically lose all payments simply because work has started. If you believe my services do not meet our agreement, please contact me promptly so I can investigate and discuss an appropriate remedy. Any statutory rights remain unaffected. At the end of our work, I will provide the agreed, paid-for deliverables and reasonably cooperate with the handover. You retain control of your own accounts and data. We will arrange the removal of my access and agree on the return or deletion of client information, subject to applicable record-keeping obligations. Additional migration, training or handover work outside the agreed scope will be quoted for approval.
16 Responsibility and liability
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Each party is responsible for its own actions and obligations under our agreement. You remain responsible for your business decisions. I remain responsible for delivering my agreed services with reasonable care and skill. Neither party is responsible for losses to the extent they are caused by the other party’s breach or failure to take reasonable steps to reduce the loss. I am not responsible for a third-party platform’s independent actions or failures, except to the extent my own breach or failure to use reasonable care and skill caused or contributed to the loss. Nothing in these terms excludes, restricts or modifies any rights, remedies or liabilities that cannot lawfully be excluded, including under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 where applicable.
17 Questions, disputes and applicable law
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If either of us has a concern, we will first raise it in writing and make a genuine effort to resolve it through discussion. If we cannot resolve the issue, we may agree to mediation. This does not prevent either party from seeking urgent relief or using an available tribunal, court or statutory complaints process. Our agreement is governed by New Zealand law.
18 Updates to these terms
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I may update these terms for future engagements. The latest version and its date will be available on this page. The version accepted when we start working together continues to apply to that engagement unless we both agree to a change in writing. Publishing an updated version does not automatically change an existing agreement.
LET’S KEEP IT CLEAR
A question before we get started?
If you’d like to clarify anything in these terms, get in touch. I’m happy to talk through how we’ll work together.
Maddie
Just Maddie
maddie@justmaddie.co.nz