how i can help
A clear path from interest to action.
For businesses getting attention but losing people along the way. Let's find the gaps between your ads, website, emails and follow up.
Customer journey mapping
Map the steps people take, from discovering your business to becoming a customer.
Email & nurture journeys
Plan relevant messages that help people more forward at the right time.
Website & landing pages
review your messaging page structure and calls to action to make the next step clear.
Customer onboarding
Create a smoother welcome so new customers know what to expect and what to do.
Enquiries & Follow-up
Make it easier to enquire, book or sign up, with a clear plan for what happens next.
Measurement & improvements
Track key actions, identify where people drop off and prioritise what to improve.
it's just me. just maddie
See your business through your customer's eyes.
I look at how your website, campaigns and communications connect. Then I help make the journey clearer, more consistent and easier for your customers to follow.
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A joined-up view of your digital experience
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Practical improvement with clear priorities
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Support to turn the plan into action
getting started
Let's make this simple.
01
We walk the journey
We look at how people find you, what they see and where they get stuck.
02
We agree the improvements
I map the gaps and recommend the priorities, scope and next steps.
03
We make it easier
I help put the agreed changes in place and measure the actions that matter.